Third Party Administrators

Third party administrators (TPAs) are dependent upon high quality drug screens with fast turn around to report results back to their clients. They need a more cost effective, quick and reliable way of doing this. TPAs need to be able to screen smarter and report faster while helping make their client’s workplace safer and more productive.

The Problems

• Decrease in Profit: The drug screening industry is a very competitive market with service offerings among providers being so similar. This creates a price war that drives down prices, margins and revenues.
• Decrease in Customer Loyalty: With service offerings being so similar, it is easy for an unsatisfied customer to switch to a competitor.
• Decrease in Customer Satisfaction: Customers want immediacy, but lateral flow devices can deliver false positives and cause customer dissatisfaction. Labs on the other hand, produce accurate results but the delay in result reporting can be days or even weeks. Furthermore, lost samples create a large burden on drug screening organizations who ultimately is responsible in the eyes of the customers.

The Solution

iMDx Analyzer - The Power of a Laboratory with On-Site Convenience

With the iMDx analyzer TPAs can take control of their drug screening in-house and send only positive samples to the lab for confirmation. This enables them to cut their drug screening costs since they will no longer have to pay for every sample that gets processed. With a small fraction of screens reporting positive, the iMDx analyzer reduces the number of samples transported to the lab, therefore the costs of screening goes down exponentially without compromising the quality of the results.

The iMDx Analyzer is a fully automated point-of-collection urinalysis platform designed to minimize user contact with urine and maximize the quality of the results. Laboratory quality immunoassay technology screens for drugs of abuse and adulterants. This easy-to-use analyzer will screen up to fourteen samples in less than one hour. It also has stat capability that provides 2 panel results every 12 minutes.

And that’s not all – The iMDx Analyzer integrates with ClientVu software to provide a complete end-to-end drug screening solution that matches and streamlines workflow.

ClientVu Software - Secure and Comprehensive Case Management Software

ClientVu is a comprehensive web-accessed software package that allows TPAs to provide their customers with a full client management system. When ClientVu is integrated electronically with the iMDx, results will appear in the applicant’s record within minutes of the test being completed. There is never a need to manually transcribe any data.

ClientVu has been designed so that some TPA customers can be presented with a samples-only view while other customers can access all the different modules. The TPA has access and rights to oversee the sample process while maintaining client confidentiality under HIPPA guidelines.

The Advantages

• Increase in Profit: Drug screening organizations will increase their profit margins and decrease their drug screening costs by sending only the positive samples to the lab for confirmation.
• Increase in Customer Loyalty: Customer loyalty will increase by providing a differentiated solution that decreases turn-around-time and eliminates lost samples.
• Increase in Customer Satisfaction: By incorporating the iMDx analyzer in-house, TPAs get a winning solution that benefits both themselves and their customers. They benefit by cutting their costs of having to send samples out to the lab, and their customers benefit by being able to receive lab-quality results in hours - not days!